Privacy Policy

This privacy policy (the “Privacy Policy”) discloses the information gathering and dissemination practices for this company

By visiting our Website, using our service, or buying our products, you are accepting the practices described in this Privacy Policy. Your assent to our Privacy Policy is essential for us to ship you our products or provide our services. You can opt-out and decide not to provide the requested personal information. However, by doing so, you will not receive the information or service you are requesting.

1. Information We Collect

The information we collect depends upon how you use our Website. For example, if you purchase products from the Website we collect billing information and shipping information. This includes name, shipping address, phone number, email address, billing address, and payment details.

Most of the information you provide on the Website is considered Personal Identifiable Information (“PII”).

Information You Provide To Us

When you purchase a product from us we collect shipping information. This includes name, shipping address, phone number, and email address. We collect billing information. This includes name, billing address, phone number, payment method, and payment details.

When you subscribe to one or any number of our mailing subscriptions we collect contact information. This includes name, shipping address, and email address.

Information Other People Provide To Us

If other people purchase a product from our Website for you we require shipping information to complete the order. This includes name and shipping address.

If other people register a username and password using the Website they become a Member and can use additional features free of charge on the Website:

A Member can save contact information in a private address book linked to their Member login on the Website. This includes name, shipping address, and phone number.

A Member can create named reminders for specific dates that can identify personal information.

Only the Member login used to create and save an address or reminder can access that same address or reminder. O&H Danish Bakery does not use or share this information in any other manner.

Information We Collect Automatically

We automatically collect your IP address, browser type, Internet Service Provider, referring page, exit page, operating system, timestamps, and clickstream data to help us troubleshoot issues with our services and to prevent security risks.

Information From Third-Parties

We use third-party services to enhance how we collect data and analyze traffic on the Website. The data collected includes IP addresses, browser type, Internet Service Provider, referring page, exit page, operating system, timestamps, and activity on the Website. Activity on the Website includes web pages visited on the Website, links clicked on the Website, and links clicked in our advertisements and marketing emails that bring you to our Website.

Klaviyo (SMS/MMS and analytics). We use Klaviyo to operate our Mobile Messaging (SMS/MMS) program and to understand website engagement. If you opt-in to mobile messaging program texts, we collect and store your mobile number and consent status to send you texts and to maintain required records. We do not share your SMS opt-in or consent with third parties for their own marketing; we only share it with service providers that help us deliver messages (e.g., messaging platforms and carriers). You can opt-out at any time by replying “STOP” or via the methods listed in Privacy Options.

The third-party services we use to help analyze this data are Google Analytics and Hotjar, Google AdWords, Klaviyo, Marketo, Meta Platforms (Facebook), Microsoft Clarity, and Snapchat.

Meta Platforms, Google AdWords, and Snapchat collect data about your browsing history to track advertisement conversion rates.

Google Analytics with Hotjar and Microsoft Clarity collect data regarding your browsing history on the Website to help us identify where we can better serve you.

Klaviyo is our text messaging (SMS/MMS) marketing service. If you sign-up for transactional messages or marketing messages you consent to receive marketing text messages (e.g. promos, cart reminders) from O&H DANISH BAKERY at the number provided. We also use Klaviyo to collect data regarding your browsing history on the Website to help us identify where we can better serve you.

Marketo is our email marketing service, if you sign-up for an email subscription on the Website we collect data about whether an email message was opened and if a marketing link is clicked within that email to identify conversion rates.

Mobile Messaging (SMS/MMS) Program Disclosures

We offer an optional Mobile Messaging (SMS/MMS) that provides marketing and transactional texts (e.g., promotions, order alerts, and abandoned cart reminders) from O&H Danish Bakery. Enrollment is not a condition of purchase. Message frequency varies. Message & data rates may apply. Reply “STOP” to cancel and “HELP” for help; we also honor opt-out requests sent in natural language (e.g., “stop”, “end”, “unsubscribe”, “cancel”, “quit”). You may also request removal via the contact methods in How to Contact Us.

How we collect and use phone numbers. When you opt-in, we collect your mobile number and consent status to deliver Mobile Messaging (SMS/MMS) messages, maintain opt-in/opt-out records, and comply with carrier rules. For compliance, we retain proof of consent and opt-out logs for at least six (6) months after you unsubscribe. We also process carrier deactivation data to prevent messaging recycled numbers.

No sale or sharing of SMS consent. We do not rent, sell, or share your SMS opt-in or consent status with third parties for their own marketing or other unrelated purposes. We may share your phone number and consent status with service providers that help us deliver messages (e.g., messaging platforms, carriers, aggregators) so they can provide these services to us.

Automated technology. Mobile Messaging (SMS/MMS) texts may be sent using an automatic telephone dialing system or other automated technology. Consent is not required to buy our products.

Abandoned cart disclosure. If you opt-in to receive abandoned cart reminders, our website uses cookies and similar technologies to track items you place in your cart including when you abandon the cart; this information is used to determine when to send cart reminder texts. We send no more than one SMS reminder per shopping event and only within 48 hours of abandonment.

Customer care. For assistance with the Mobile Messaging (SMS/MMS), email support@ohdanishbakery.com or reply “HELP”.

For additional details about the Program (e.g., message types, frequency, eligibility), please review our Mobile Terms of Service.

2. How We Use Your Information

We use the information that we collect to better market, sell, and deliver our products and services. If we need to ship something to you we share your personal information with our shipping service. If we need to charge your credit card your payment details are processed by our credit card processor. In both situations, we strictly restrict the use of your personal information to the limited purposes for which we have engaged their services. For individuals who opt-in to our Mobile Messaging (SMS/MMS), we use your mobile number and consent status to send messages, maintain required opt-in/opt-out records, and comply with carrier and industry guidelines. We do not rent, sell, or share SMS consent or phone numbers with third parties for their own marketing.

We share names, shipping addresses, and email addresses of our customers and catalog requesters, securely and confidentially with third-parties services as necessary to perform and deliver the requested services on behalf of the O&H Danish Bakery.

We use third-party services on the Website to process data, some of this data is personal information. These third-party services are Google Analytics and Hotjar, Google AdWords, Klaviyo, Marketo, Meta Platforms (Facebook), Microsoft Clarity, and Snapchat. You can opt-in or opt-out of these features by updating your Cookie Settings for the Advertising and Analytics options.

We may also share personal information with third party marketing partners for commercial purposes. We do not rent, sell, or share SMS consent with third parties for their own marketing or unrelated purposes. SMS consent information is shared only with service providers (such as messaging platforms, carriers, and aggregators) when necessary to deliver our mobile messaging program and to comply with industry requirements. If you would like to opt-out sharing your personal information with third parties please call us at (877) 369-3565 or email us at support@ohdanishbakery.com.

3. Links to Third-Party Websites or Other Services

There are third-party services on the Website. There are third-party services you will interact with indirectly that are necessary to do business. This includes our shipping rate calculator service and Google reCaptcha. There are also third-party services you can voluntarily use on the Website. This includes Freshdesk, Gravity Payments, PayPal, and PowerReviews.

Our Website and some of the third-party services we use contain links to other third-party websites and services whose privacy policies are different than ours. We are not responsible for the privacy practices of third-party websites or services and you should read the other third-party’s privacy policy to better understand their privacy practices.

 Google reCaptcha

 Gravity Payments

 Freshdesk

 PowerReviews

4. Cookies and Other Online Tracking Technologies

Cookies

A cookie is some data that can be sent to your browser and stored on your computer or device. It can allow websites to track and identify their visitors. We use cookies on our Website to persist user sessions and to enable shopping carts.

There are several ways to control how cookies are used on your device. For more details about cookies on this Website and how they can be managed, refer to the Cookie Policy.

Local Storage and Session Storage

Local storage and session storage are browser features that can be used similarly to cookies, their usage is less common for tracking. Local storage can persist between different browsing sessions, but session storage will normally be deleted when the browser is closed. Local storage and session storage can also be disabled or cleared on some browsers. This is controlled in most browsers by using the same option that disables and enables cookies. Disabling cookies completely can negatively affect your browsing experience by disabling features on websites, including this Website.

Tracking Pixels and Beacons

A tracking pixel can be used to track website guests similarly to a cookie, but can also be used to identify users on any number of devices they might use. The data associated with a pixel is stored on a server instead of on your device. A tracking pixel is one way that advertisements can follow you from website to website. Tracking pixels cannot normally be disabled like cookies can, but our Cookie Settings section of this Privacy Policy enables you to opt-in and opt-out beacons and cookies we use by category.

Web beacons are commonly used in email marketing, it can be used to determine if an email is read. Some email client software avoids accessing images embedded in an email by default and that is why other email client software allows you to choose to download these images after an email is opened. To disable web beacons related to our email marketing you can unsubscribe from our mailing lists. For assistance see the Privacy Options and the How to Contact Us sections of this Privacy Policy.

You can also find browser security plugins or extensions that will prevent tracking pixels and web beacons from loading in your browser.

Do Not Track

Do Not Track (“DNT”) technologies are inconsistent and not widely adopted, most websites ignore the request entirely. This Website disables Advertising cookies when there is an active DNT request.

5. Online Advertising

We use third-party advertising services to help drive traffic to the Website. We use Google AdWords, Facebook, and Snapchat to present advertisements to a range of potential customers around the internet. By interacting with these advertisements you are participating in a marketing interaction that can cause a cookie to be set or that can trigger a web beacon event to further track your online actions and interests, measuring the effectiveness of the advertisement.

Some tracking features you can opt-out of on a per-service basis by going to the third-party's website and adjusting your privacy settings. This has the effect of changing your browsing experience around the internet.

Google Ads Settings

Meta Platforms (Facebook) Settings

Advertising and interest preferences on Snapchat

Some of these tracking features you can opt-in or opt-out of on this Website.

6. Retention of Personal Information

For legal reasons, we are required to retain Sales Contract information, including name, billing address, and transaction details for a minimum of 7 years. Some data is kept longer for internal reporting and review.

The security of your data is important to us. We take measures to prevent the loss, misuse, and alteration of your personal information. We carefully limit access to the database in which your personal information is stored. All resting data is stored in an encrypted state and is only decrypted when needed.

We have the greatest respect for your privacy and, thereby, ensure to keep your information as we would our own.

7. Accessing, Correcting, Deleting, and Restricting Personal Information

The California Consumer Privacy Act (CCPA) and the EU's General Data Protection Regulation (GDPR) grant the people who live in these areas the right to request, correct, delete, and restrict the use of their personal information. Some areas don't grant the people who live in these areas the same rights and protections. We enable these features and adhere to these compliances for all Website visitors.

Contact Us if you want to access, change, delete, or restrict any information that we have about you. We will respond to your personal information request within ten (10) business days.

Before we can provide you with any information, correct any inaccuracies, or delete any data, we will ask you to verify your identity. Personal information requests will be resolved in 45 days.

8. Privacy Options

You can manage how we collect and use your personal information:

Emails subscriptions can be managed on the My Account page in the Subscriptions section. You need a Member login to access the My Account page on the Website. If you do not have a Member login, please see how you can Contact Us to update your mail subscription preferences.

You can manage your SMS/MMS Text messaging subscriptions by going to the My Account page if you have a Member login. You can also manage your text messaging subscriptions by replying with “STOP” or “STOPALL” to unsubscribe and “START”, or “UNSTOP” to resubscribe. We also honor common, plain-language opt-out requests (e.g., “stop”, “end”, “unsubscribe”, “cancel”, “quit”). For help, reply “HELP”. Contact Us for additional assistance.

Your Cookie Settings for this Website can be managed in the Cookie Policy section of this Privacy Policy.

You can also call us toll-free at (877) 369-3565 between 9:00 am and 5:00 pm CST or use one of the contact methods listed in How to Contact Us to opt-out of the services described in this Privacy Policy. — by calling us, we can add you to a managed “Do Not Contact” list, meaning we take special care that the email addresses, and shipping addresses you provide for the “Do Not Contact” list are not sent marketing emails or unsolicited mailings.

Any settings that prevent the delivery of our marketing emails can prevent the delivery of website services and features, including Abandoned Cart, Order Confirmation, Reminders, and Win a Kringle.

9. Changes to this Privacy Policy

We will notify you of changes to our Privacy Policy by posting the new policy on our Website. Review this Privacy Policy regularly so that you can stay informed of our practices. This Privacy Policy is subject to change to accurately describe O&H Danish Bakery’s policies and practices as our business evolves and grows.

10. How to Contact Us

If you have any questions regarding the Privacy Policy you can contact us using our Customer Service Portal. You can also contact us using one of the methods listed below:

Mailing Address

O&H Danish Bakery
5910 Washington Avenue
Racine, WI 53406 U.S.A.

Phone

Toll free: (877) 369-3565

Email

support@ohdanishbakery.com